Refund & cancellation policy
What you can get back, when, and how. This describes how our product actually behaves, not a template.
1. What this policy covers
This policy covers two distinct promotion purchases when they are available to purchase in the product. A Community Boost pays us to have one public demand appear more often in eligible feeds. An Ad pays us for a defined number of labelled commercial impressions. Neither purchase puts money behind a demand, target, or target campaign. See how payments work for the full picture.
Target campaigns, described on that page, are planned and not available. If we ever operate them, each campaign will publish its own refund and cancellation terms as part of the offer you agree to, and section 9 below explains the principles those terms will follow.
2. Cancelling before you pay
Buying an Ad or Boost sends you to our payment provider's checkout page. You can abandon or cancel that checkout at any point before completing it. If you do, nothing is charged and no paid promotion is created. The same is true if the checkout page expires before you finish.
3. What a Boost delivers
A Boost is a prepaid budget, not a fixed placement. The amount you pay becomes a budget for one specific public demand, and it is spent gradually as the demand is actually shown to people. Two limits apply to every boost:
- the budget runs for up to 30 days from the time your payment is confirmed; and
- it stops as soon as the whole budget has been delivered, whichever comes first.
Reach is an outcome, not a promise. We do not commit to a number of views, supporters, or any response from the company or person the demand is aimed at.
4. What is refundable
The rule, in one line
Budget that was delivered is not refundable. Budget that was not delivered is refunded to your original payment method.
Concretely: if you buy a $20 boost and $12 of it is spent on delivered appearances before the 30-day window ends, the remaining $8 is refundable and the $12 is not. If none of it was delivered, the whole amount is refundable. If all of it was delivered, none of it is.
A refund is issued once per boost order, for the undelivered remainder, to the payment method used for the purchase. We calculate the refundable amount ourselves from our delivery records — you do not have to work it out, and you cannot be refunded more than was actually left.
5. How to request a Boost refund
Refunds are processed by our team. There is no self-service refund button in the product today. To request one, email support with the date and amount of the purchase and the demand it was for.
You do not need to give a reason to ask about undelivered budget. If a boost has ended with budget undelivered and that amount has not come back to you, write to us and we will process it.
We process a refund request within five business days of receiving it, and we will tell you when it has been sent. Once we send it, how long it takes to appear on your statement is up to your bank or card issuer rather than us — typically a few business days more.
6. If the demand you boosted is removed or closed
If a boosted demand stops being publicly visible — it is closed, or removed by moderation — delivery for that demand stops immediately and any appearance that had been reserved but not yet shown is voided rather than charged against your budget. Your undelivered budget is then refundable under section 4. Contact us and we will process it.
Delivered appearances that already happened before the demand was removed are not refundable, because the distribution you paid for was actually provided.
7. Ad refunds
An Ad order buys a defined number of impressions at the price shown at checkout. Delivered impressions are not refundable. After a campaign is paused, any undelivered impressions on a paid order can be refunded as their corresponding unused amount to the original payment method. A refund cannot exceed the unused amount on that order.
If Stripe confirms payment but reports a missing, malformed, or disallowed billing country, the Ad is rejected for delivery and the full order is marked for refund. There is no advertiser self-service refund button. To request any Ad refund, contact us with the campaign and order details. An ordinary unused-impression refund requires the campaign to be paused first. The refund is complete only when Stripe confirms it.
8. Failed payments and charges you do not recognise
If a payment fails or is declined, no paid Ad or Boost is created and nothing is charged. You are welcome to try again with a different payment method.
If you see a charge from us you do not recognise, please contact us before opening a dispute with your bank. We can look up the order and, where a refund is due under this policy, issue it directly — which is usually faster than a dispute. We record every purchase and every refund against a specific order, so we can tell you exactly what a charge was for.
9. Target campaigns (planned, not available)
If we are ever able to operate target campaigns, they will work on different principles from Boosts, and each campaign will publish its own terms before anyone agrees to them. The principles we are designing to:
- a campaign is all-or-nothing: if the published minimum is not reached by the published deadline, the target takes on no obligation, no payout happens, and backers are refunded on the campaign's published terms;
- the refund and cancellation terms are fixed in the offer at the moment you agree to it, and changing them creates a new version that requires a fresh agreement;
- this structure pays the target before it delivers, so a backer is relying on that target to do what it published. We do not promise delivery on a target's behalf, and that is stated on the offer itself, not buried here.
None of this is live. It depends on a payment provider's written approval, which we do not have.
10. Prices, currency, and country availability
Ads and Boosts are sold in US dollars to eligible adult account holders. Boosts range from $5 to $500; Ad pricing and minimums are shown at checkout. When the corresponding checkout is enabled, availability depends on the payment methods offered by our Stripe Checkout configuration and any explicit country restrictions we apply. A missing profile country does not by itself block checkout. We activate a Boost only after Stripe confirms payment. We credit an Ad order for delivery only after Stripe confirms payment and reports an allowed, valid billing country; otherwise a paid order is rejected for delivery and marked for refund. The price and delivery terms shown when you buy are fixed to that purchase; later pricing changes do not alter an existing order.
11. Changes to this policy
We will update this page as the product changes, and the "last updated" date at the top will change with it. The terms that apply to a purchase are the ones published when you made it.
12. Contact
Refund requests, billing questions, and anything else about a payment: contact us.